Abstract
This study examined the technology issues of non-teaching personnel and employed thematic analysis to explore the lived experiences of Non-Teaching Personnel in educational settings, addressing technology issues. Three essential themes emerged: Efficiency and Productivity Enhancement, Workplace Technological Integration, and Administrative Efficiency and Technology Enhancement. These findings illuminate the multifaceted impact of technology on non-teaching personnel, emphasizing the imperative for enhanced efficiency and seamless integration in both workplace practices and administrative processes. Similarly, an examination of technological challenges faced by administrative staff identified three sub-themes: Technology Productivity and Competency, Managing Technology Privacy Concerns, and Technology Opportunity and Challenges. This comprehensive analysis delves into nuanced aspects, addressing productivity, competency, privacy concerns, and the broader spectrum of opportunities and challenges presented by technology in the educational context. Furthermore, an exploration of Digital Literacy Among Non-Teaching Personnel revealed three themes: Technological Workshop and Training, Technology Leverage and Skill Development, and Positive Impact on Efficiency and Productivity. These findings underscore the significance of targeted workshops and training, skill development through technology leverage, and positive repercussions on efficiency and productivity resulting from enhanced digital literacy. In conclusion, the study advocates for tailored training programs, comprehensive digital literacy initiatives, and robust technology policies. Recommendations include fostering a culture of continuous learning, collaboration between teaching and non-teaching staff, and the integration of digital literacy in the curriculum. The study suggests exploring the long-term impact of digital literacy initiatives and investigating innovative solutions to emerging technological challenges in educational settings.
Keywords: Thematic Analysis, Non-Teaching Personnel, Technology Issues, Digital Literacy, Educational Setting, Carmen North Cotabato.